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Frequently Asked Questions

Do you have items I can rent?


Are corporate rentals available?


Is renter's insurance required?

Yes, $100,000 minimum liability is required

What leasing options are available?

3 month minimum and 15 months maximum, depending on current availability and lease expiration limits

What are your application requirements?

Everyone over the age of 18 must complete an application. The fee is $60 per application

Is there an application fee?

Application fee is $60 per person over the age of 18

Is there a late fee for overdue payments? Is there a grace period?

Late fee is 5% of rent. Grace period is until the 5th

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Criminal check is done after credit and is followed in accordance with The Just Housing Ordinance. Payment history, length of credit and other factors are taken into consideration. Bankruptcies aren’t an automatic decline, but they have to be discharged for a year.

Can I apply online?


Do I have to pay first & last month's rent?

You will be required to pay the first month's rent prorated based upon date of move-in.

How can I pay my rent? What forms of payment are acceptable?

Rent can be paid on the resident portal with a Visa, MC, or checking account

Are utilities included?

Utilities are not included in the rent, average cost is dependent on size of the apartment

What utilities are not included in the rent?

No utilities are included (water, sewer, gas, electric, and trash)

What costs are not included in the rent?

Pest control of $6 is not included in the rent

What is the average cost for utilities each month?

Varies depending on unit size and number of occupants

Are the apartments furnished? What is included?


Are there any bed restrictions for the apartments?

No waterbeds

How often is there a rent increase?

Typically, it's annually at lease renewal

Under what circumstance can a landlord terminate your lease?

Non-payment of rent, criminal activity, drug use, and lease violations depending on severity

What happens if I need to move out before my lease expires?

There is lease buyout option and the cost is 2X the monthly rent plus 60 days notice is required

Are there any fees associated with moving in or moving out?

Final utilities and any damages beyond normal wear and tear

Can the apartment be listed on AirBnB?

No, the apartment can't be listed on AirBnB

What are the occupancy limits?

Two occupants per bedroom

Can the apartment be sublet?

No, subletting is not allowed

What fees/deposits are due upon applying? Moving in?

Application fee of $60 per person over the age of 18, and a $250 administration fee non-refundable.

How much is the security deposit?

​$500-$3000. Ask about our security deposit alternative program.

When is rent due?

Due on the 1st of each month.

How much of the security deposit is refundable?

$500 or $3000 ​

What are hours of the leasing office?

Monday-Friday 8:30AM-5:30PM, Saturday 10AM-5:00PM, Sunday Closed

What are the hours of the clubhouse?

Monday-Friday 8:30AM-5:30PM, Saturday 10AM-5:00PM, Sunday Closed

What are the hours for the fitness center?

24 hours

What are the hours for the pool?

10AM-6:00PM Monday-Saturday

What are the hours for the business center?

Monday-Friday 8:30AM-5:30PM, Saturday 10AM-5:00PM, Sunday Closed

Do you offer valet trash service?


What property amenities are included?

24 hour fitness, pool, gym, and playground

Do you offer recycling?


Do you have free internet/WiFi?

Internet/WiFi available in the clubhouse and business center

What internet service options are available?

Comcast and AT&T

Do you have cable?

The community clubhouse has cable

Can I reserve your community room?


Do you have package lockers/how do I get my packages?

No, packages are delivered to each apartment building

Is storage included?

Storage is $25 a month

What are pool hours and seasonal availability?

Memorial Day-Labor Day, 10AM-6:00PM Monday-Saturday

Are there fees for using the communal spaces?


Can residents put personal grills on their balconies?


Are there restrictions for what can be put on balconies or patios?


I have a noise complaint. Who do I contact?

During business hours you can call the office and after hours the non-emergency police line

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

You can smoke in your apartment, smoking within 15 feet from doors or inside buildings is prohibited

I need emergency maintenance. Who do I call?

The office at 847-593-3306

I have a non-emergency maintenance issue. Who do I contact?

The office at 847-593-3306

What decorations or changes to the apartment are prohibited?

No changes or alterations are allowed

What is the parking situation?

Parking is open, spots aren't assigned and a parking sticker or guest pass is required to park overnight

Is there a fee or permit required for parking?

Yes, parking is stickered or permit parking only. Each lease holder can purchase one parking sticker for $50 or guests can purchase a pass for $5 a day

Is parking assigned?


What is the policy for guest parking?

Guest can park anywhere, but will need a visitor pass, cost $5 per day, for overnight parking

Are there building quiet hours?

Between 11PM-6AM

What is the procedure for moving out?

60 day written notice, day of move-out turn in keys and parking pass to office during business hours

Do you allow pets? What is the pet policy?

We are a pet-friendly community; we love our furry friends. Dogs and Cats are permitted. A total of two pets are allowed per household. The Element utilizes for all animal screening before move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent can range from $15-$45 per month per pet. Pet rent is based on recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers,  and Akitas.

Is there public transportation nearby?


Are you near any transportation routes? Which ones?

We are located near I-90

What school district serves the community?

Mount Prospect School District 57

Does the apartment come with a microwave?

In Select Apartments. 

How old are the appliances?

Varies depending on unit type and upgrade

What kinds of washers and dryers do in-apartment hookups accomodate?

Each building has laundry rooms for residents to use. Only our three bedroom Hickory townhome has hook-ups so a future resident can bring their own washer and dryer.

Do apartments have dishwashers?

Select units

What brand are the kitchen appliances?

GE & Frigidaire

Are stoves gas or electric?

We offer both depending on the apartment style selected

Do kitchen sinks have a garbage disposal?


Is there a bathtub or just a shower? Are they together or separate?

Select units have separate showers

Do apartments have USB outlets?