Ratings & Reviews

Overall Rating

4
(130 reviews)
79.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Meisha T. - |Recommended: YesI like it. — It’s a good place to live just too small
response from property -Meisha, Thank you so much for rating us. We would love to hear more of your opinion on our apartment homes. Warm wishes, The Element Management Team
submitted by Andrea C. - |Recommended: NoReview — Parking fees are uncall for if you have multiple vehicles.
response from property -We are sorry to hear you are disappointed with the parking fees. The Element only charges a one time fee of $40 per resident with a vehicle. We do this to make sure our residents have first priority to park, If you have any questions about the parking policy please feel free to call the office to discuss.
submitted by Ashley B. - |Recommended: YesI love living here — I moved in amknth bedore Covid-19 The apartment hs been very understanding of the fact that some tenants have either lost their jobs or have had their hours cut. There’s always that fear that you appear irresponsible due to Being out of work. The management seems to be very understanding. We really appreciate the understanding and willingness of the Element to work with its tenants and you don’t find that at many apartment homes That is a big plus
response from property -Thank you for leaving us a review Ashley! We are glad you are enjoying our community. We are happy to help our Residents at this difficult time. We pride ourselves on our friendly and understanding staff and we are happy you are enjoying them too! If you have any other feedback, please contact us. Thanks again! -The Element Management Team
submitted by Christopher H. - |Recommended: NoN — a
response from property -We would love to hear more feedback or opinion from you regarding our apartment homes by contacting us at (847) 593-3306. - The Element Management Team
submitted by Kyle - |Recommended: NoIf your reading this speak to a current resident before signing a lease. Not sure where my longer review disappeared to.
response from property -Thank you for taking time to post this review. We invite you to call us to discuss your concerns further. We care about our residents and aim to address all issues as they are brought to our attention. We value your feedback. Warmest Regards, The Element
submitted by Kyle - |Recommended: NoAs a veteran I’ve lived in several countries and states in this country this is by far the worst places I've lived for a number of reasons. Condition isn’t commensurate with the rent 1.5 baths then neither has electrical outlets, the breaker itself isn’t sufficient I.e. trips if someone attempts to make coffee and say microwave something. My a c has a leak that Maintenance and Amy has known about since last summer due to multiple recharge visits yet I need to submit a work order Furthermore a system with a leak doesn’t perform Efficiently either but who does that affect all of the tenant making the payments. I’ve had appliances stop functioning be replaced with uncleaned items from neighboring units. Parking is a joke as well you lease to tenants that have 3 4 adult drivers per unit then hire a company on a contingency basis to enforce ambiguous “rules”. Repairs are MacGyver like I.E. to fix cracks in my bathroom floor tiles Linoleum is applied on top. No responses needed BBB
response from property -Thanks for your feedback Kyle. We are sorry to hear about your a/c issue. It is always good to hear about how we can improve. We would love to know what we can help you with please call us at (847) 593-3306. Hope to hear from you soon The Element Management Team.
submitted by Terry B. - |Recommended: YesWe have been very satisfied living here at the element. — Its a very comfortable place to live.
response from property -Thank you for your review, Terry. We are glad to hear you have had a good experience at our community. Please let us know if we can improve in any way. The Element Management Team
submitted by Beatriz C. - |Recommended: YesGood place — Good place to live
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, The Element
submitted by Zeshan S. - |Recommended: YesI like living here — I will tell element apartments are nice
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, The Element
submitted by Crystal D. - |Recommended: YesLove it so far — Have only been here a month. But love it so far. Had one maintenance issue but it was taken care of quickly. Quiet, friendly neighbors, close to everything
response from property -Thank you for your review, Crystal. We are pleased to hear you have enjoyed our community here. We take great pride in our maintenance team and location. We appreciate the feedback. Best regards, The Element Management Team
submitted by Alex S. - |Recommended: YesGreat — Peaceful
response from property -Thanks for your feedback, Alex. We are happy to know that your stay with us has been peaceful. We look forward to your stay with our community, The Element Management Team.
submitted by Tristan D. - |Recommended: NoTerrible — The building has so many issues and they are never fixed properly. - Multiple times sewage water leaked into my kitchen. It took 3 maintenance requests before this stopped happening. - Due to poor foundations, water leaks into my apartment when it rains soaking the carpet and making everything smell moldy and staining carpet and potentially damaging items. The living conditions are not habitable during this time. This has happened about 4 times over the past year and is still not fixed. - Previously, laundry machines often broke. After every request there was a post it note on the machine saying that it was fixed and sometimes blaming us for overfilling the machine but it was not fixed. It took about a dozen maintenance requests before they finally acknowledged that there was a plumbing problem. Several of my neighbors and I have had to use a laundromat since. Other than that the building always smells weird. It is loud. Mailing is a mess. We only have 1 realistic internet provider since AT T caps out at 10Mb s here. On the plus side parking is provided and it is cheaper than surrounding apartments.
response from property -Thank you for taking time to post this review. We invite you to call us to discuss your concerns further. We care about our residents and aim to address all issues as they are brought to our attention. We value your feedback. Warmest Regards, The Element
submitted by Josefa G. - |Recommended: YesGood — I would recommend
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, The Element
submitted by Paulina R. - |Recommended: YesSafe and comfortable — I like where I live, but I just wish I couldn’t hear my neighbor snoring through the floor at night.
response from property -Thank you for your review, Paulina! It is great to know that you are happy to call us your home. However, we are really sorry to know that the experience with the noise has not been what you expected and we would like to know how we may improve in this aspect. Please give us a call (847) 593-3306 so we may address this and any other concerns you may have. -The Element Management Team.
submitted by Jeremy K. - |Recommended: YesSTAY AWAY — This locale is only beneficial to those who work in the city or need to travel a lot to or from O'Hare. Other than that, this joint might as well be section 8 housing located in Mount Prospect. They don't recycle even though they advertised this , and the garbage areas are now a 50-100 yard walk from your building. Because of that, people have thrown their garbage in common hallways and their pets' feces in laundry rooms p.s. - only 1 washer and 2 dryers available for 12 tenants . I HIGHLY recommend to stay away from this environment, as these people are slumlords and do not care about your complaints, or common hospitality They only care about money, and this is the 4th or 5th company that has bought these grounds since I moved in.
response from property -Thank you for your feedback, Jeremy. It is good to know that our location is convenient. However, we are very sorry that you've had this experience with the other tenants and some of the amenities were not what you expected and we would like to address these concerns and improve in these aspects. please call us at (847) 593-3306 or stop by the office so we may address these and any other concerns you may have, and hopefully improve for the better in your eyes. - The Element Management Team.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Element", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Element", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose