|Recommended: YesGood Service And Very Clean — Good Service and Very Clean
Thank you so much for your five star review. We want all of our residents to have a great experience at The Element and we are happy to hear you are enjoying our services and community.
|Recommended: NoHorrible Experience — I don't even know where to begin. From the moment I moved in, there were issues. On day one I got to my apartment and the shower head was missing and the doorknob was on the wrong side of the door. I had to call maintenance to fix this. Additionally, the floors are incredibly uneven and not leveled. Already major red flags. While the building is supposed to be smoke-free, I would often smell smoke in the building and this would permeate my apartment. Sometimes it was cigarette smoke, other times it was marijuana. Fast forward to four months later and I ended up having issues with the parking lot. Not only are there potholes everywhere, but the staff failed to salt the parking lot and the sidewalks. My car ended up getting stuck on the ice and I nearly slipped on the sidewalk I'm sure many other residents also encountered this hazard . I ended up sending an email and was informed that they had already salted the road there was absolutely no way this was true . But what do you know...after I complained I discovered a few hours later that the sidewalk and parking lot had been miraculously salted. Additionally, the staff decided to add a new service called Trash Butler, which is essentially a valet service for your trash. They did not notify residents of this until the day before it was implemented AND they charge extra. I am perfectly capable of carrying my own trash outside. Another change they made was adding more secure locks okay, I'll give them a few points for this attempt . However, they expected me to come and pick up the keys during a holiday weekend, otherwise, I would have to wait until the following week. Well, that was a ridiculous request since I needed a way to get into my apartment but the main office was closed. I asked them to place the new key in my mailbox and they refused. Thankfully, my roommate was able to pick up the key.
We are so sorry to see your experience with our team hasn't been more positive. We can assure you that our staff is here to help our valued residents get the excellent stay they deserve, and we apologize if your interactions have not reflected the high standard of service that we aim to provide. We understand that first impressions are important when moving into a new home and we are sorry that your home was not in line with your expectations. If you would like to discuss any issues further that you had while living here please feel free to reach out.
|Recommended: YesReally Good Place To Live Starting To Clean Up — Nice community everyone is pleasant
Thank you for your review Emil. Please let us know if there is anything we can do to give you five star experience at The Element.
|Recommended: YesIt' Clean And Efficient Though The Parking Lots Have A Few Potholes — I like living here because maintenance is quick to respond, the apartments are clean, and the rent is reasonable. There is always a spot to park and the owners are always trying to throw cute little community events that I think is really nice, though better timing would work more for me. There are a couple pot holes in the parking lot on the Linnemann street entrance that have been there for a year now.
Thank you for your five star review Beatriz, we are happy you enjoy living here. I also wanted to let you know we will be fixing the parking lots in the middle of July, we were just waiting for our permit.
|Recommended: YesThin Walls But Great Staff — Overall great. Some noisy neighbors recently moved in but the office has been very swift in dealing with them. In the garden level, very easy to hear footsteps and other noise from above as walls ceilings are very thin. The back entrances could be better maintained. Lots of weeds and glass in road, people leaving junk on the outside of the doors like old chairs, mostly near the Linneman Rd entrance. Massive potholes located on the Linneman Rd entrance that really need fixing.
Thank you for your review Alyson. We want you to have a wonderful stay at the Element and we are always trying to improve so your feedback is appreciated. We are ready to repair the parking lot but we are waiting for the permit to be issued from Mount Prospect. As for the grounds I will make sure the maintenance team is taking care of things like furniture and garbage more consistently. If there is anything else we can do to give you a five star experience please let us know.
|Recommended: YesI Love This Community — It is a wonderful place to live It is safe, fun, , and affordable when you compare it to other places and the amenities that we have our great pool, on-site gym, trash pick-up at our doors, game room, weight room, package drop off at the leasing office and the people at the office are great I love my community
Thank you for your kind words Judith. We are glad to hear you are enjoying your stay at The Element and are happy to have you as a resident.
|Recommended: YesThis Is A Great Community — This is a clean, quiet, friendly community with great amenities. The staff is very friendly and welcoming... It really feels like home.
Thank you for the five star review Natasha! We are so happy to hear you are enjoying your stay at The Element.
|Recommended: YesExcelente — Good everything calm like i like it to be.
Hugo, we are so glad you are enjoying your stay at The Element. Also, we are happy you are renewing your lease and we look forward to being your home for another year.
|Recommended: YesBest Apartment Community — It's great living in The Element apartment, parking is awesome unlike Chicago, the surrounding is well kept, lawns are well groomed. Serene environment, great for students and workers.
So happy to hear!!! Let us know if you ever need anything. The Element
|Recommended: YesGreat — Beautiful, great
Melanie, thank you for your five star review. We are happy to have you as a resident and we look forward to making your stay with us as wonderful as possible.
|Recommended: YesEmail Communications Can Be Improved — Message comes out all too strongly, can be a little gentle and fun
Thank you for taking the time to leave a review. The messages we send out our meant to be informative and if they seem worded strongly that is not the intent. We strive to give residents a five star experience and if there is anything we can do to improve your experience here at The Element please let us know.
|Recommended: YesQuite — I dnt have to worry about my safety as much
|Recommended: YesNice Place — nice place to live in
Thank you! We're happy to hear you like calling The Element home!
|Recommended: YesGood — Ok
Thank you for your review Olasunkami. Please let us know if there is anything we can do to give you a five star experience.
|Recommended: YesBuen Trabajo — Los departamentos son limpios y agradables, en el verano realizan eventos y actividades para los vecinos.
Hello! Thank you for the 5 star review!